Lighthouse Service Manager

University College London Hospitals NHS Foundation Trust • Full-time • London, GB • 2w ago

Are you an experienced and dynamic leader looking to make a difference in healthcare services? We are seeking a dedicated Service Manager for The Lighthouse to oversee the day-to-day operations, ensuring high-quality service delivery that meets the needs of our patients. This role is pivotal in supporting, evaluating, and leading staff to provide efficient and user-focused services. If you thrive in a fast-paced environment and have a passion for service improvement and development, we encourage you to apply.

We are committed to creating an inclusive workplace that promotes and values diversity, and we particularly welcome applications from Black, Asian and minority ethnic candidates and are passionate about promoting equality, diversity and inclusive practice in the division.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful.

Manage the day-to-day operations of The Lighthouse, ensuring efficiency and high standards of patient care.
Lead and support non-clinical teams to provide high-quality administrative services.
Monitor and report on patient care, ensuring compliance with national and local targets.
Drive service improvement initiatives, including Quality, Efficiency & Productivity Programme, CQUIN targets, and National Health programmes.
Support performance targets in activity, governance, workforce, and other key areas.
Work closely with Clinical Leads to provide strategic leadership and direction for service improvement.
Oversee patient complaints investigations, ensuring timely and appropriate responses.
Manage financial budgets, identify cost-saving measures, and explore revenue generation opportunities.
Represent the Division at meetings, ensuring key outcomes are communicated effectively.
Deputise for the Operations Manager where required.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For further details / informal visits contact: Name: Effi Stergiopoulou Job title: Lighthouse Strategy Manager Email address: effi.stergiopoulou@nhs.net

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